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When you visit Recap.nl and / or place an order, we collect various information from you. We do this for various purposes. Below you can read which information we collect and for what. You also read how we collect this data, what your rights are and how you can exercise these rights. We always respect your privacy. We therefore also treat all your personal data confidentially.
Explanation of the concepts
Visitor: someone who visits recap.nl. That person is not immediately a customer, so you do not have to buy anything to be a visitor.
Customer: visitor to recap.nl who also places an order with us (buys something) and forwards his / her details to us.
Personal data: any data that concerns an individual / person that can be traced back to that specific individual / person.
Processing of personal data: any act relating to the handling of personal data, such as: collecting, recording, providing and destroying personal data.
Responsible: a person or organization that is responsible for processing personal data.
Processor: a person or organization that actually processes or processes the personal data on behalf of the responsible party
2) About recap.nl
Recap.nl is a webshop for shoes and accessories. Of course you will also find other information on recap.nl. Below you will find information about us so that you can contact us:
Email address: [email protected]
Telephone: +31 (0) 33 445 1555
Accessibility for the webshop:
Monday to Friday: 10:00 AM - 3:00 PM
We are not available on Saturdays, Sundays and public holidays and no orders are sent from the webshop.
Recap Footwear B.V.
3811 DB Amersfoort
Chamber of Commerce registration number: 32077883
VAT registration number: NL812019118B01
3) Personal data and data processing
In order to offer you a good and personal service, we need some information from you. Recap.nl processes different types of data:
a. Identity data
These are data that you enter during the ordering or registration process:
• ➔ Salutation
• ➔ First name
• ➔ Initials
• ➔ Surname
• ➔ Address
• ➔ House number + addition (optional)
• ➔ Postcode
• plaats Location
• ➔ Telephone number
• ➔ Country
• ➔ Company name (optional)
• ➔ Date of birth (optional)
We use the order data to process your order and to ensure that we can deliver the package to you as quickly as possible. Your e-mail address and telephone number can be useful here, for example when there is something wrong with your package. We do not use the e-mail address that you enter here for sending commercial e-mails, unless you indicate that you wish to receive commercial information from us by e-mail. If you choose this, you will receive our newsletter with interesting promotions and offers regularly by e-mail. Do you want to unsubscribe from the newsletter? This is always possible via a link in the newsletter. You can also email or call with the request to unsubscribe. We will never provide your personal data to third parties for the commercial purposes of these third parties, without your explicit consent.
b. Payment details
For the financial settlement of your order, we ask you for your payment details. When registering payment details, we only note your payment method. Your payment details will only be registered for possible reimbursement on possible returns.
c. Traffic data
With traffic data you can think of placing cookies while you visit our website.
In this way we view how you as a visitor find your way, which pages you visit and which articles you view or order. Thanks to this data, we can improve the functionality and content of recap.nl. Moreover, with this information we can inform you about personal and therefore more relevant offers and promotions.
What is a cookie?
A cookie (also known as an HTTP cookie) is a small text file that a website places on the hard drive of your computer when you visit the site. The most important function of cookies is to distinguish one user from the other. You will often find cookies on websites where you have to log in. A cookie then ensures that you remain logged in while you use the site. (source: www.consumentenbond.nl)
4) Goals and data processing
In this section we indicate for which purpose (s) recap.nl you collect data. We have the following specific goals in mind when processing your data:
Identity, delivery and payment data processing for administrative, analytical and communication purposes such as:
• ➔ processing your purchase (administrative);
• betaling the payment of your purchase (administrative);
• ➔ the delivery of your purchase to the delivery address indicated by you (administrative);
• verwerking the processing of your return shipment (administrative);
• ➔ providing services that you have specifically requested (administrative);
• ➔ various investigations into the type of buyers (analytical);
• ➔ to communicate your (personalized) information, offers and promotions (communicative).
• You can service by being able to read back your order status and (order) data via your own account
We process traffic data for communicative and analytical purposes, such as:
• verbeteren improving user-friendliness (communicative);
• ➔ to communicate your (personalized) information, offers and promotions (communicative);
• ➔ various investigations into the type of buyers (analytical).
In some cases, this information is enriched with information from other (public or non-public) sources, for example to change address data as a result of a move. The resulting information is used to perform analyzes for the purposes described above. These analyzes are carried out both per store or web formula and as an umbrella. With overarching analyzes, information that can be traced back to you will never end up at another commercial institution without your permission.
If you do not want your data to be used for such analyzes, you can indicate this by sending an email to [email protected]
5) Link through via recap.nl
Recap.nl may contain advertisements or links to other sites that are not under our control. In this case we are in no way responsible for the content or compliance with the privacy rules by the managers of the websites concerned. Including links to other sites does not mean that we approve the content of these websites.
6) Provision of data
Recap.nl provides your information to a limited circle of third parties. They process the data on behalf of us:
Linked companies to recap.nl (all possible internal connected companies)
Post companies i.v.m. relates to the shipment of your package.
Payment transactions (via the organization you selected) In the case of payment on account, a data check is made on the basis of the information you provide for the follow-up and collection of outstanding claims.
Communication partners: for being able to communicate personal offers and promotions via digital and non-digital communication channels.
Database marketing partners: for managing the database and performing the analyzes as mentioned under 4.
7) Rights of our visitors and customers
As a visitor or customer of you have the right to contact us with a request to inform you whether we are processing your data. You will find our contact details under 2.. We will communicate the following to you in writing within four weeks of the request:
• ➔ which data we process;
• welke for which purposes we process it;
• ➔ where this data comes from;
• wie to whom we provide the data;
• welke for which purposes this is done.
You also have the right to ask us to improve, supplement, delete or block your personal data. You can make this request if:
• gegevens the data are factually incorrect;
• ➔ are incomplete or not applicable for the purposes of the processing;
• verwerkt processed in violation of the law.
To prevent abuse, we can ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser.
To prevent unauthorized access to your personal data, we have taken various security measures, such as measures against:
• ➔ unauthorized access;
• ➔ unauthorized use;
• ➔ unauthorized change;
• ➔ unlawful and unintended destruction;
• ➔ unintended loss.
The online payment options and your personal page (account) are of course secured. The pages are protected with SSL (Secure Sockets Layer). This means that your data is sent securely, "encrypted". In this way it is impossible for third parties to view your (credit card) details. You can see that a connection is protected by the "s" in "https: //" for the internet address, and a lock in the address bar. If you click on the lock, you will see more information about the certificate issued by an independent institution that guarantees reliability.
The persons acting under the authority of the responsible party, including the responsible person himself and those who have access to the personal data, are obliged to maintain the confidentiality of the data that they have access to. Except when they are required by law or regulation to make announcements.
Buttons are included on our website to promote ("like") or share ("tweet") web pages on social networks such as Facebook and Twitter. These buttons work with pieces of code that come from Facebook or Twitter itself. Cookies are placed through this code. We have no influence on that. Read the privacy statement of Facebook or Twitter (which can change regularly) to read what they do with your (personal) data that they process via these cookies.
The information they collect is made anonymous as much as possible. The information is transferred to and by eg Twitter, Facebook, Google+ stored on servers in the United States. Twitter, Facebook and Google + adhere to the Safe Harbor principles and are affiliated with the Safe Harbor program of the US Department of Commerce. This means that there is an appropriate level of protection for the processing of any personal data.
More information about cookies
You can find more information about cookies on the following websites or search terms:
• ➔ Consumer Association
• ➔ Cookies and privacy
• ➔ What are cookies?
• Online Your Online Choices: “A guide to online behavioral advertising”